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Policies

Return Policy

Good Earth wants you to be completely satisfied with your purchase and will gladly accept returns within 30 days. If you need to make a return past 30 days, please let us know and we’ll do everything we can to help you.

With Receipt: Refund will be given in the same form of payment as the original purchase.

Without Receipt: Exchange or in-store credit for the lowest price the product has been sold.

Quick Returns: When customers use their Rewards Card on the original purchase, keep their receipt, and return unopened products within 30 days, we are able to expedite the return process and do not require ID or a return form.

Standard Returns: For returns without a receipt and/or Rewards Card number, or that are opened, or past 30 days, please present your Driver’s License to process the return.

Customer Bucks Policy

From time to time, Good Earth may provide certain customer certificates (“Customer Bucks”) to customers for no additional consideration or as part of a Good Earth rewards program.

By accepting and retaining the Customer Bucks or using the Customer Bucks, you agree to these terms and conditions, as well as future terms and conditions and program/service changes. We reserve the right to change the format, elements, and terms and conditions of the Customer Bucks program at any time without notice. The Customer Bucks and associated offers are void where prohibited by law.

Good Earth is not responsible for lost or stolen Customer ‎Bucks. Customer Bucks may not be applied to previous orders. Customer Bucks are not redeemable for cash or gift cards and cannot be returned for a cash refund. If you return the purchase that qualified you for Customer Bucks, the Customer Bucks will no longer be valid. If the qualifying product is returned for a refund after the Customer Bucks have been redeemed, the value of the redeemed Customer Bucks will be deducted from any refund amount. Customer Bucks are valid as soon as the code is provided to the end user and expire ninety (90) days later.